![]() ![]() Additionally, the car already has now a musky smell to it as the carpets were not replaced. There was several scratches in the car and the interior was somewhat dirty. The bumper isn't aligned properly, the door seals were reused rather than replaced and therefore wavy. The taillight has now water in it and isn't mounted properly. While picking up the vehicle, all our concerns with the vehicle being torn apart and reassembled without care came true. On Monday, 2/18, we were requested to pick up the vehicle asap and the dealership is now refusing service going forward. A quick call to the dealership who holds ownership of the white ST confirmed, the vehicle is still up for grabs - all in all, very unethical. When returning the dealerships call later in the day, the dealership stated the white vehicle we picked out was sold and there isn't any other of these available and our car would be ready for pick up, completely going back on our agreement of replacement. On Saturday early morning, 2/16, we got a call from the dealership from the general manager Barry that the leak was found, they are fixing it now and the car should be ready for pick up by Monday, but they are still looking for the replacement vehicle. The bumper and tail light was off all the electrical wiring was exposed directly to the elements, but given that the general manager of the dealership committed to replacing the vehicle, we didn't much care about what is happening to this particular vehicle. On Friday, 2/15, my partner drove by the bodyshop again and found the car even further torn apart than previously. ![]() My partner sat down with the general manager of the dealership and they both agreed the dealership would replace the Fiesta ST with a white one that matched our current vehicle most closely. Given that the vehicle was torn down to it's chassis, sitting out in the pouring rain, our obvious concerns were the follow up issues caused by the excessive moister exposure of the interior, possibly broken plastic tabs etc causing rattles within the vehicle once assembled and the overall quality of the reassembly. My partner drove by the bodyshop to check on the vehicle and found it torn completely apart and came to find out that the bodyshop was only able to confirm that there is a leak somewhere, but they still had no idea where the leak is coming from or how to address it. ![]() On Thursday, 2/14, Scott called and stated the leak was found and is being fixed. But there's a few, so the dealership will try to acquire one if need be. We came to find out that there isn't an exact match available and there's only a limited amount of these available with all the specs my vehicle has. Scott then introduced me to the general manager Barry, who in turn promised the leak would be fixed by next day, or they would work on replacing the vehicle. We dropped the car off and had a conversation with the sales manager Scott about how this isn't acceptable and we'd like this addressed asap. On Wednesday, 2/13, the rain resumed and of course, the car was soaking wet again. We did so, and the car was returned to us with giant dirty foot prints. The bodyshop was unable to reproduce the leak, although the car was soaking wet, and requested for the car to be picked back up. We brought the car immediately back to the dealership to be looked up, and while the bodyshop manager Mike was unwilling to look at the faulty brand new car, after working with the sales department, the car was taken in. A few days later, less than a 100 miles driven, we noticed that the vehicle leaks somehow into the cabin, most of the water seemed to collect behind the driver seat. I acquired a 2019 Ford Fiesta ST on 1/31/19 from Ron DuPratt Ford. So in closing the owner Pete Spitzer, Julie Spitzer, and several office clerks never returned any phone calls to me! Very very sorry customer service! I’ve purchased several vehicles from them, but never again. I finally got another temp registration today, after I was denied access to the military base where I get health care because the gate guards saw my expired registration which the dealership told me don’t worry about it! A good cop will see the paperwork is pending at DMV and won’t write you a ticket! Yes! Danny at the Vacaville branch actually said that to me! ![]() The process to register a truck from out of the state of California weren’t done before I bought it and so I had to do it, then they lost it, then I did it again, then they didn’t send all of it, then they didn’t pay all of the fees, then after several phone calls with the DMV and Ron Dupratt staff I have Disabled plates and purchased a used truck at Ron Dupratt, so I keep possession of my plates and they transfer them to me! Simple right? So I purchased and it’s now and I still have no registration. ![]()
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